{"id":4829,"date":"2024-05-06T16:31:38","date_gmt":"2024-05-06T14:31:38","guid":{"rendered":"https:\/\/dev.fellowminer.com\/returns\/"},"modified":"2024-05-07T13:29:12","modified_gmt":"2024-05-07T11:29:12","slug":"returns","status":"publish","type":"page","link":"https:\/\/dev.fellowminer.com\/en\/returns\/","title":{"rendered":"Returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4829\" class=\"elementor elementor-4829 elementor-3176\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1d51d88 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1d51d88\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-52ab5837\" data-id=\"52ab5837\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-32abd709 elementor-widget elementor-widget-heading\" data-id=\"32abd709\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Returns<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b2120b8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b2120b8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9e36dd8\" data-id=\"9e36dd8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-80ed2ef elementor-widget elementor-widget-heading\" data-id=\"80ed2ef\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to return a product<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd5f485 elementor-widget elementor-widget-text-editor\" data-id=\"cd5f485\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ol>\n<li>Complete the returns form to notify us.\n<\/li>\n<li>Send the product back to us, sufficiently stamped, preferably with a track &amp; trace link\/code.\n<\/li>\n<li>We will refund the purchase price within 14 days of receiving your products.\n<\/li>\n<\/ol>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f3b139 elementor-widget elementor-widget-heading\" data-id=\"3f3b139\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What is the return address?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2bd05d1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2bd05d1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-739e057\" data-id=\"739e057\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-93a865e elementor-widget elementor-widget-text-editor\" data-id=\"93a865e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tFellowMiner (Zabit BV)\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc4f525 elementor-widget elementor-widget-text-editor\" data-id=\"dc4f525\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tHendrik van Veldekesingel 150 \/ 152\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-544e311 elementor-widget elementor-widget-text-editor\" data-id=\"544e311\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t3500 Hasselt\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45e6254 elementor-widget elementor-widget-text-editor\" data-id=\"45e6254\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tBelgi\u00eb\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd52ab6 elementor-widget elementor-widget-heading\" data-id=\"bd52ab6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What is the return period?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-848c0e7 elementor-widget elementor-widget-text-editor\" data-id=\"848c0e7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>After purchasing your product you have 14 days to change your mind.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-266c248 elementor-widget elementor-widget-heading\" data-id=\"266c248\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Which products can I return?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51ac927 elementor-widget elementor-widget-text-editor\" data-id=\"51ac927\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>You may return all products (unopened, undamaged &amp; in its original packaging). The product must not show any signs of use. The product must be re-sellable again.<\/p>\n<p>Products that are custom-made cannot be returned.<\/p>\n<p>We reserve the right to refuse products that are returned if we suspect that they have been used or damaged.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58f6caf elementor-widget elementor-widget-heading\" data-id=\"58f6caf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What are the return costs?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41c04f5 elementor-widget elementor-widget-text-editor\" data-id=\"41c04f5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The customer is responsible for the costs of returning products. As a customer you are responsible for ensuring that the return shipment is delivered. So it is your best interest to use a return shipment with a track &amp; trace option.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-60b9649\" data-id=\"60b9649\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c8eac51 uael-gf-ajax-yes uael-gf-style-box uael-gf-input-size-sm uael-gf-enable-classes-no uael-gf-button-left uael-gf-btn-size-sm elementor-widget elementor-widget-uael-gf-styler\" data-id=\"c8eac51\" data-element_type=\"widget\" data-widget_type=\"uael-gf-styler.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"uael-gf-style uael-gf-check-style elementor-clickable\">\n\t<script type=\"text\/javascript\">var gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,initializeOnLoaded:function(o){gform.domLoaded&&gform.scriptsLoaded?o():!gform.domLoaded&&gform.scriptsLoaded?window.addEventListener(\"DOMContentLoaded\",o):document.addEventListener(\"gform_main_scripts_loaded\",o)},hooks:{action:{},filter:{}},addAction:function(o,n,r,t){gform.addHook(\"action\",o,n,r,t)},addFilter:function(o,n,r,t){gform.addHook(\"filter\",o,n,r,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,n){gform.removeHook(\"action\",o,n)},removeFilter:function(o,n,r){gform.removeHook(\"filter\",o,n,r)},addHook:function(o,n,r,t,i){null==gform.hooks[o][n]&&(gform.hooks[o][n]=[]);var e=gform.hooks[o][n];null==i&&(i=n+\"_\"+e.length),gform.hooks[o][n].push({tag:i,callable:r,priority:t=null==t?10:t})},doHook:function(n,o,r){var t;if(r=Array.prototype.slice.call(r,1),null!=gform.hooks[n][o]&&((o=gform.hooks[n][o]).sort(function(o,n){return o.priority-n.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==n?t.apply(null,r):r[0]=t.apply(null,r)})),\"filter\"==n)return r[0]},removeHook:function(o,n,t,i){var r;null!=gform.hooks[o][n]&&(r=(r=gform.hooks[o][n]).filter(function(o,n,r){return!!(null!=i&&i!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][n]=r)}});<\/script>\n                <div class='gf_browser_gecko gform_wrapper gform_legacy_markup_wrapper gform-theme--no-framework' data-form-theme='legacy' data-form-index='0' id='gform_wrapper_9' style='display:none'><div id='gf_9' class='gform_anchor' tabindex='-1'><\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_9' id='gform_9'  action='\/en\/wp-json\/wp\/v2\/pages\/4829#gf_9' data-formid='9' novalidate>\n                        <div class='gform-body gform_body'><ul id='gform_fields_9' class='gform_fields top_label form_sublabel_below description_below validation_below'><li id=\"field_9_1\" class=\"gfield gfield--type-name gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_9_1\" ><label class='gfield_label gform-field-label gfield_label_before_complex' >Your name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_9_1'>\n                            \n                            <span id='input_9_1_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_1.3' id='input_9_1_3' value='' tabindex='2'  aria-required='true'   placeholder='Jan'  \/>\n                                                    <label for='input_9_1_3' class='gform-field-label gform-field-label--type-sub '>First name<\/label>\n                                                <\/span>\n                            \n                            <span id='input_9_1_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_1.6' id='input_9_1_6' value='' tabindex='4'  aria-required='true'   placeholder='Janssens'  \/>\n                                                    <label for='input_9_1_6' class='gform-field-label gform-field-label--type-sub '>Last name<\/label>\n                                                <\/span>\n                            \n                        <\/div><\/li><li id=\"field_9_2\" class=\"gfield gfield--type-email gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_9_2\" ><label class='gfield_label gform-field-label' for='input_9_2'>Your email address<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_2' id='input_9_2' type='email' value='' class='medium' tabindex='6'  placeholder='your.name@email.com' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/li><li id=\"field_9_3\" class=\"gfield gfield--type-phone gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_9_3\" ><label class='gfield_label gform-field-label' for='input_9_3'>Your phone number<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_3' id='input_9_3' type='tel' value='' class='medium' tabindex='7' placeholder='+32475123456' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_9_4\" class=\"gfield gfield--type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_9_4\" ><label class='gfield_label gform-field-label' for='input_9_4'>Your order number<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_4' id='input_9_4' type='text' value='' class='medium'   tabindex='8'  aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/li><li id=\"field_9_5\" class=\"gfield gfield--type-list gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_9_5\" ><label class='gfield_label gform-field-label gfield_label_before_complex' >Which products do you want to return?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><style type=\"text\/css\">\n\n\t\t\t\t\t\tbody .ginput_container_list table.gfield_list tbody tr td.gfield_list_icons {\n\t\t\t\t\t\t\tvertical-align: middle !important;\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tbody .ginput_container_list table.gfield_list tbody tr td.gfield_list_icons img {\n\t\t\t\t\t\t\tbackground-color: transparent !important;\n\t\t\t\t\t\t\tbackground-position: 0 0;\n\t\t\t\t\t\t\tbackground-size: 16px 16px !important;\n\t\t\t\t\t\t\tbackground-repeat: no-repeat;\n\t\t\t\t\t\t\tborder: none !important;\n\t\t\t\t\t\t\twidth: 16px !important;\n\t\t\t\t\t\t\theight: 16px !important;\n\t\t\t\t\t\t\topacity: 0.5;\n\t\t\t\t\t\t\ttransition: opacity .5s ease-out;\n\t\t\t\t\t\t    -moz-transition: opacity .5s ease-out;\n\t\t\t\t\t\t    -webkit-transition: opacity .5s ease-out;\n\t\t\t\t\t\t    -o-transition: opacity .5s ease-out;\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tbody .ginput_container_list table.gfield_list tbody tr td.gfield_list_icons a:hover img {\n\t\t\t\t\t\t\topacity: 1.0;\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\t<\/style><div class='ginput_container ginput_container_list ginput_list'><table class='gfield_list gfield_list_container'><colgroup><col id='gfield_list_5_col_1' class='gfield_list_col_odd' \/><col id='gfield_list_5_col_2' class='gfield_list_col_even' \/><col id='gfield_list_5_col_3' class='gfield_list_col_odd' \/><col id='gfield_list_5_col_4' class='gfield_list_col_even' \/><\/colgroup><thead><tr><th scope=\"col\">Product<\/th><th scope=\"col\">How many<\/th><th scope=\"col\">Reason: (1 - 6)<\/th><td>&nbsp;<\/td><\/tr><\/thead><tbody><tr class='gfield_list_row_odd gfield_list_group'><td class='gfield_list_cell gfield_list_5_cell1' data-label='Product'><input aria-invalid='false' aria-required=\"true\" aria-describedby=\"gfield_description_9_5\" aria-label='Product, Row 1' data-aria-label-template='Product, Row {0}' type='text' name='input_5[]' value='' tabindex='9'  \/><\/td><td class='gfield_list_cell gfield_list_5_cell2' data-label='How many'><input aria-invalid='false' aria-required=\"true\" aria-describedby=\"gfield_description_9_5\" aria-label='How many, Row 1' data-aria-label-template='How many, Row {0}' type='text' name='input_5[]' value='' tabindex='10'  \/><\/td><td class='gfield_list_cell gfield_list_5_cell3' data-label='Reason: (1 - 6)'><input aria-invalid='false' aria-required=\"true\" aria-describedby=\"gfield_description_9_5\" aria-label='Reason: (1 - 6), Row 1' data-aria-label-template='Reason: (1 - 6), Row {0}' type='text' name='input_5[]' value='' tabindex='11'  \/><\/td><td class='gfield_list_icons'>   <a href='javascript:void(0);' class='add_list_item ' aria-label='Add another row' onclick='gformAddListItem(this, 0)' onkeypress='gformAddListItem(this, 0)'><img src='https:\/\/dev.fellowminer.com\/wp-content\/plugins\/gravityforms\/images\/list-add.svg' alt='' title='Add a new row' \/><\/a>   <a href='javascript:void(0);' class='delete_list_item' aria-label='Remove this row' onclick='gformDeleteListItem(this, 0)' onkeypress='gformDeleteListItem(this, 0)' style=\"visibility:hidden;\"><img src='https:\/\/dev.fellowminer.com\/wp-content\/plugins\/gravityforms\/images\/list-remove.svg' alt='' title='Remove this row' \/><\/a><\/td><\/tr><\/tbody><\/table><\/div><div class='gfield_description' id='gfield_description_9_5'>1) The product was faulty on delivery<br \/>\n2) Wrong product<br \/>\n3) The product isn't what I expected it would be<br \/>\n4) The product doesn't match the description on the website<br \/>\n5) The size of the product isn't right<br \/>\n6) Other<\/div><\/li><li id=\"field_9_6\" class=\"gfield gfield--type-radio gfield--type-choice gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_9_6\" ><label class='gfield_label gform-field-label' >Do you wish to receive a new product or a refund?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_9_6'>\n\t\t\t<li class='gchoice gchoice_9_6_0'>\n\t\t\t\t<input name='input_6' type='radio' value='I wish to receive a new product'  id='choice_9_6_0' tabindex='12'   \/>\n\t\t\t\t<label for='choice_9_6_0' id='label_9_6_0' class='gform-field-label gform-field-label--type-inline'>I wish to receive a new product<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_9_6_1'>\n\t\t\t\t<input name='input_6' type='radio' value='I wish to have a refund'  id='choice_9_6_1' tabindex='13'   \/>\n\t\t\t\t<label for='choice_9_6_1' id='label_9_6_1' class='gform-field-label gform-field-label--type-inline'>I wish to have a refund<\/label>\n\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_9_7\" class=\"gfield gfield--type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_9_7\" ><label class='gfield_label gform-field-label' for='input_9_7'>IBAN bank account<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_7' id='input_9_7' type='text' value='' class='medium'   tabindex='14'  aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/li><li id=\"field_9_8\" class=\"gfield gfield--type-textarea field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_9_8\" ><label class='gfield_label gform-field-label' for='input_9_8'>Do you have any questions or remarks<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_8' id='input_9_8' class='textarea medium' tabindex='15'     aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_9_9\" class=\"gfield gfield--type-captcha gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_9_9\" ><label class='gfield_label gform-field-label screen-reader-text' for='input_9_9'><\/label><div id='input_9_9' class='ginput_container ginput_recaptcha' data-sitekey='6LdMroAdAAAAACzL__Wq4Na99d9eLlvbS5tQg87h'  data-theme='light' data-tabindex='16'  data-badge=''><\/div><\/li><li id=\"field_9_10\" 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Send the product back to us, sufficiently stamped, preferably with a track &amp; trace link\/code. We will refund the purchase price within 14 days of receiving your products. What is the return address? What is the return period? 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